Task: Analyze And Provide Recommendations For Technology Capacity

The Capacity Manager must collaborate with the appropriate stream managers to analyze and provide resolutions on technology capacity issues and requests.

The Capacity Manager must collaborate with the Event Manager in order to support technology capacity related events. Whenever alerts or exceptions are raised, due to increase or decrease in capacity of technology components, which may impact the SLA, Capacity Manager can be looped in for analysis and recommendation of appropriate actions. The Capacity Manager should also analyze alert trends and recommend improvements to the Event Management process from the technology capacity perspective.

If there are incidents due to insufficient technology capacity or serious performance degradation due to capacity shortages, the Capacity Manager must coordinate with the Incident Manager and provide assistance in investigation and suggest fixes. These resolutions would typically include tuning of the capacity components.

During Problem Management, if for certain problems the underlying cause is identified as poor performance or capacity issue, then Capacity Manager must suggest solutions or at least workarounds for resolution.

Capacity Manager plays a key role in approval of changes via Change Management process. Capacity Manager is responsible to assess the impact of change on existing capacity and identify if any additional capacity is needed to accommodate the change. The overall effect of the change, on capacity needs to be closely monitored by Capacity Manager. Based on the assessment of change from capacity perspective, he must provide the approval on change. the Capacity Manager must approve or reject the change, also state the risks associated with the change.

Based on the business needs or Client decisions, existing service may undergo change or new service may be added. In such cases, Capacity Manager should assess the impact of the change on the existing IT Services and components and its overall technology architecture and design. For this, sizing of the changed components must be done. IT components, applications which should be replaced or tuned to enable the agreed capacity targets must be identified and listed. Technical feasibility, financial and legal impact, business impact etc. for carrying out the change to the capacity components must be analyzed. The Capacity Manager may also need to assess different scenarios to recommend the appropriate action. The Capacity Manager must also identify the changes required to the existing IT product architecture and design documents to incorporate the capacity changes and the associated risks.